At HAIR SECRET, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we’re here to help! Please review our refund, return, and replacement terms below to ensure a smooth process.
Refund Policy
- Eligibility for Refund
Refunds are available within 7 days of receiving your order. To qualify, the item must be: - Unused, unworn, and in its original packaging.
- In the same condition as when it was received, with all original tags and labels attached.
- Non-Refundable Items
Items purchased on sale or with a discount are not eligible for refunds. Please double-check before finalizing your purchase on discounted items. - Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will automatically be applied to your original payment method within a certain number of days.
Replacement Policy
- Eligibility for Replacement
If you received an incorrect or defective item, we are happy to provide a replacement at no additional cost. Please contact us within 7 days of receiving the product to arrange a replacement. - Replacement Process
To initiate a replacement, please email us at hairsecret.services@gmail.com with your order number and a clear photo of the item showing the issue. We’ll review the details and send a replacement upon approval.
Conditions for Returns and Replacements
- Original Condition
All items must be in their original, unused condition and include the original packaging, tags, and any included accessories. - Return Shipping
Customers are responsible for return shipping costs unless the item is defective or there was an error on our part. We recommend using a trackable shipping method, as HAIR SECRET cannot be held responsible for items lost in transit. - Final Inspection
Once we receive the return, our team will inspect it to confirm it meets our return standards. If any signs of wear or use are present, we reserve the right to deny the return or replacement.
How to Initiate a Return or Refund Request
To start a return, refund, or replacement process, please contact us at hairsecret.services@gmail.com within 7 days of receiving your order. Be sure to include:
- Your order number
- The reason for return or replacement
- Photos if applicable (for defective or incorrect items)
We’re here to help with any questions, so please don’t hesitate to reach out if you need clarification on any part of this policy.
Thank you for shopping with HAIR SECRET!